FOOD SERVICE NOTES
1. Meaning of Food Service
Food service refers to the preparation, presentation, and serving of food and beverages to customers in establishments like restaurants, hotels, cafeterias, and catering services.
2. Types of Food Service
a) Table Service
Food is served to customers at their table by waiters.
Examples: à la carte, silver service, plated service
b) Self-Service
Customers serve themselves.
Examples: buffet, cafeteria
c) Assisted Service
Combination of both waiter and self-service.
Example: buffet with staff assistance
d) Single Point Service
Customers order, pay, and receive food at one point.
Examples: fast food outlets, kiosks
e) Specialized Service
Service for specific situations.
Examples: room service, airline catering, hospital catering
3. Food Service Styles
American Service (Plated) – Food is plated in the kitchen and served.
French Service – Food is presented and served at the table.
Russian Service – Food is portioned from a platter by the waiter.
Buffet Service – Customers serve themselves.
Family Service – Food placed on table; customers serve each other.
4. Duties of Food Service Staff
Waiter/Waitress
Welcome guests
Take orders
Serve food and drinks
Clear tables
Present bills
Supervisor
Oversee staff
Ensure quality service
Handle complaints
Host/Hostess
Greet and seat guests
Manage reservations
5. Table Setting (Cover)
Basic items:
Plate
Cutlery (knife, fork, spoon)
Glassware
Napkin
Types:
Basic cover
Full cover (for multiple courses)
6. Sequence of Service
Greeting guests
Seating guests
Presenting menu
Taking orders
Serving food and drinks
Checking customer satisfaction
Clearing tables
Presenting bill
Farewell
7. Hygiene in Food Service
Wash hands regularly
Wear clean uniform
Keep nails short and clean
Avoid touching food directly
Cover hair properly
Do not work when sick
8. Customer Care in Food Service
Be polite and friendly
Listen carefully
Respond quickly
Handle complaints calmly
Maintain professionalism
9. Equipment Used in Food Service
Trays
Trolleys
Cutlery
Crockery
Glassware
Service cloths
10. Importance of Food Service
Ensures customer satisfaction
Promotes hygiene and safety
Enhances dining experience
Builds business reputation
Increases profits
- Teacher: temu dayana